How we work when money and reputation are on the line

Discord is the primary delivery channel. We commit to same-day responses on active Studio engagements during agreed working windows, and next-business-day responses when you message outside them — not silence followed by a calendar link.

You receive a named lead for strategy and a named lead for execution. Substitutions happen only with notice, never silently after deposit.

Urgent launch windows get a shared war-room thread with decision logs so approvals do not live in scattered DMs.

Done means the signed brief is met: files delivered, repos transferred or access granted, documentation included, and staging approved by you or your delegate.

We stage work for review — strategy before design, design before build — so rework stays bounded. Change requests outside brief are re-scoped in writing before we continue.

Handoff includes source files, component notes, and deployment steps a competent internal hire can follow without us on retainer.

Milestones map to deliverables, not calendar months alone. Escrow platforms you already trust are welcome; we do not insist on a single vendor.

Crypto payments are accepted when contract and jurisdiction allow, with wallet addresses confirmed out-of-band to prevent spoofing.

Refunds apply when we fail to deliver a agreed milestone and cannot remedy within a written cure period. Deposits after sign-off are not refundable because capacity is reserved — that is stated before you pay.

Client data stays in your accounts when possible. We request least-privilege access and revoke on handoff.

NDAs are available on request. We do not train public models on your private assets without explicit written permission.

Intellectual property transfers on final milestone payment unless your MSA states otherwise. Third-party fonts, stock, and licensed assets are listed in delivery manifests.

We refuse work that targets harassment, fraud, or undisclosed impersonation. We refuse rushed Web3 launches without security review when onchain funds are at risk.

Internal review covers accessibility basics, performance budgets on web deliverables, and copy accuracy for claims you will publish.

We do not ship placeholder legal pages, fake metrics, or testimonial quotes you cannot verify.

We treat clients, vendors, and competitors with direct respect — no defamation in Discord, no poaching your contractors mid-engagement.

Vouches we display are real. We ask permission before quoting you publicly.

We present mxstermind Studio honestly: bespoke scope, capped capacity, and clear milestones — never bait-and-switch.